Network Operations Engineer ensuring seamless operation of Cubic³'s global connectivity platform. Troubleshooting complex network issues for IoT devices, automotive solutions, and mobile networks.
About the role
- NOC Engineer supporting a diverse network infrastructure for CACI's operations, focusing on troubleshooting and maintaining IT networks with ongoing collaboration.
Responsibilities
- Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
- Perform shift work in support of 24x7x365 Network Operations Center
- Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
- Monitor network performance and availability 24/7
- Respond to and resolve network incidents and outages as required per SLAs
- Perform routine maintenance and upgrades on network systems
- Configure and manage network devices (routers, switches, firewalls, etc.)
- Implement and maintain network security measures
- Create and maintain network documentation and standard operating procedures
- Collaborate with other IT teams to resolve complex issues
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
- Works individually and actively participates on integrated teams.
- Understands and applies more advanced concepts and processes to daily activities.
- Assists more senior level technicians, specialists, and managers in their activities.
- Clearly communicates, verbally and written
Requirements
- TS/SCI with Poly required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of related work experience
- Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.)
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG)
- Experience with Cisco networking equipment and configurations
- Understanding of network security principles and best practices
- Excellent problem-solving and analytical skills
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Job title
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