Website Content Editor maintaining content and ensuring UX quality on Nestlé websites. Working closely with experts in SEO and analytics while managing website optimization tasks.
About the role
- Content Manager shaping knowledge management strategy and governance framework for global Professional Services team. Transforming access to critical information for operational excellence and employee enablement.
Responsibilities
- Own the end-to-end content lifecycle, from governance framework design to implementation and auditing, making a direct impact on organizational efficiency.
- Serve as the central partner for content owners, instructional designers, and technical teams, elevating consistency and quality across all service-related documentation globally.
- Develop and implement a robust content governance framework and document control processes, including versioning and approval workflows.
- Create and execute a recurring audit schedule to systematically ensure the accuracy, relevance, and completeness of all service documentation.
- Drive consistency across the organization by providing documentation standards for format, tone, and detail to functional teams.
- Manage the content management system to ensure all materials are properly organized, securely accessible, and highly searchable for all employees.
- Partner with professional services, content owners, and subject matter experts to validate accuracy of technical and customer facing resources.
- Collaborate with instructional designers to ensure training materials reflect current processes and standards.
Requirements
- 5+ years of experience in content management, document control, knowledge management, or enablement
- Proven strong organizational and project management skills with the ability to successfully manage multiple concurrent priorities
- Expertise in using and maintaining content/document management systems and version control tools
- Excellent communication and collaboration skills for partnering across technical and non-technical global teams
- Bonus Points For Experience supporting global Professional Services, Sales, or Customer Success teams
- Knowledge of instructional design principles and learning management systems (LMS), such as Docebo
- Familiarity with quality or compliance frameworks like ISO or ITIL related to documentation
- Track record of designing and creating scalable content governance processes.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
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