Onboarding Specialist managing customer onboarding and success for Acoustic's marketing technology. Ensuring product adoption through effective training and project management across various customer sectors.
About the role
- Product Support Engineer addressing complex technical issues in civil construction technology for a global audience. Delivering solutions and training to empower users of advanced positioning systems and software.
Responsibilities
- Deliver advanced technical solutions for high-stakes problems involving site positioning systems, GNSS receivers, and machine guidance.
- Represent the end-user in the product development lifecycle by performing rigorous system acceptance testing on new software and hardware.
- Create high-impact technical communications, including digital documentation and instructional videos, to educate a global audience.
- Diagnose and resolve complex workflow defects within office and field software environments to ensure zero project downtime.
- Partner with regional service centers and internal engineering teams to provide elite-level training and operational support.
Requirements
- Proven expertise in construction software (TBC, WorksOS) and field systems like Siteworks or machine control.
- Professional proficiency in operating surveying equipment, including Total Stations, GNSS, and drones.
- Strong analytical ability to interpret complex data sets from AutoCAD Civil 3D or GIS environments.
- Ability to perform physical tasks including lifting up to 55 lbs and navigating active construction site environments.
- Exceptional communication skills with the ability to translate complex technical concepts into clear instructions.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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