Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
About the role
- Support Specialist responsible for technical customer support of Tricentis Tosca product. Collaborating with customers and improving internal documentation while addressing technical inquiries.
Responsibilities
- Responsible for the technical analysis and processing of requests from all customer segments.
- Responding to issues, requests and inquiries via self-service cases, live chat, phone and video.
- Identify & organize cases according to priority and escalate cases to engineers when necessary.
- Make suggestions and help improve with internal documentation and knowledge base content.
- Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Requirements
- Have strong analytical, organizational, written, and verbal communication skills.
- Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology.
- Ability to easily familiarize yourself with complex software applications.
- Approach problems in an analytical and solution-oriented manner.
- Proven track record in a strong customer facing support role.
- Previous experience with QA/automation testing tools is a plus (but not required).
- English fluency is mandatory, Spanish is nice to have.
Benefits
- Market competitive salary + success-oriented commission / bonus
- Supportive and engaged leadership team.
- Career path, professional and personal development.
- 401(k) plan, full benefits package available.
- Company-paid Disability and Life Insurance.
- Hybrid work environment.
- Personal and professional development.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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