Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Support Specialist responsible for technical customer support of Tricentis Tosca product. Collaborating with customers and improving internal documentation while addressing technical inquiries.
Responsibilities
- Responsible for the technical analysis and processing of requests from all customer segments.
- Responding to issues, requests and inquiries via self-service cases, live chat, phone and video.
- Identify & organize cases according to priority and escalate cases to engineers when necessary.
- Make suggestions and help improve with internal documentation and knowledge base content.
- Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Requirements
- Have strong analytical, organizational, written, and verbal communication skills.
- Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology.
- Ability to easily familiarize yourself with complex software applications.
- Approach problems in an analytical and solution-oriented manner.
- Proven track record in a strong customer facing support role.
- Previous experience with QA/automation testing tools is a plus (but not required).
- English fluency is mandatory, Spanish is nice to have.
Benefits
- Market competitive salary + success-oriented commission / bonus
- Supportive and engaged leadership team.
- Career path, professional and personal development.
- 401(k) plan, full benefits package available.
- Company-paid Disability and Life Insurance.
- Hybrid work environment.
- Personal and professional development.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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