Customer Service Representative at Stryker providing customer services relating to sales and installations. Engaging with sales and healthcare professionals to encourage positive business relationships and support processes.
About the role
- Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Responsibilities
- Answer customer inquiries regarding Mortgage accounts
- Take payments (not a collection position, inbound calls only)
- Research customer complaints, concerns and payment history
- Correct or adjust records as needed
- Assist in monitoring escrow accounts for payment of taxes and insurance
- Process payments
- Prepare payoffs
- Discuss escrow analysis
- Update loan records as needed
- Assorted other duties as requested by Manager
Requirements
- 1-2 years’ customer service in the finance/mortgage industry
- Escrow account knowledge
- MSP/Black Knight preferred
- MS Office: Excel, Word, Outlook
- Able to navigate across network
- Windows PC proficient
- Excellent verbal and written communication skills
- Professional and welcoming phone etiquette required
- Must be able to work under pressure and meet deadlines
- Ability to work independently
- High school diploma or GED required
- Bilingual (preferably Spanish)
- Prior customer service/telemarketing experience preferred
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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