Customer Service Advisor at Scania responsible for building customer relationships and managing service coordination. Skilled in handling inquiries and providing top - notch service at Purfleet location.
About the role
- Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
Responsibilities
- Responsible for receiving phone inquiries from customers
- Taking and entering orders
- Providing information such as product technical data, pricing, scheduling, shipment, and delivery data
- Providing Field Sales Managers and Territory Managers with information and assistance
- Receiving and initiating telephone communications with customers
- Entering orders and other forms of specific product or customer information via keyboard and data screens to the computer
- Interface with expediter, credit, product standards, warehouses, and plant personnel to check deliveries on orders and quotations
- Quoting prices to customers on inquiries and confirming in writing if required
- Participating on project and problem-solving teams
- Learning the organization's products, services, and policies through various training programs
- Other duties as assigned.
Requirements
- High school diploma
- Associate's degree from two-year college or technical school preferred
- Focus on efficiency, accuracy, and attention to detail
- Strong organizational skills with the ability to adapt and successfully multi-task
- Current working knowledge of Excel and Outlook
- Excellent interpersonal and communication skills
- Genuine desire to service the customer
- Ability to problem solve and think creatively
- Forms strong working relationships with the team
- Excellent time management skills
- Excellent verbal and written communication skills.
Benefits
- Company benefits include a diverse and inclusive workforce
- Equal Opportunity Employer
- Drug Free Workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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