Customer Support Representative providing professional engagement with Simpro Group customers. Handling inbound support queries via phone and chat while ensuring high customer service standards.
About the role
- Customer Service Representative at Stryker providing customer services relating to sales and installations. Engaging with sales and healthcare professionals to encourage positive business relationships and support processes.
Responsibilities
- Provide customer services relating to sales, sales promotions, installations and communications
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve disputes
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
Requirements
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
- SAP experience (preferred)
- Experience as account representative; ERP, CRM systems (preferred)
Benefits
- Overtime based on business needs
Job title
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