Customer Service Representative responsible for greeting and assisting customers at Crash Champions' locations. Providing administrative support and handling communications with customers and departments.
About the role
- Customer-facing role at C.H. Robinson supporting carrier partners through payment-related inquiries. Managing inbound communications and ensuring timely resolution of payment issues.
Responsibilities
- Manage a high volume of inbound calls, emails, and chats from carrier partners, resolving payment-related inquiries in real time
- Investigate and resolve open payables issues using system tools, data analysis, and critical thinking
- Release payments in accordance with established procedures, controls, and compliance standards
- Communicate clearly and professionally with internal and external partners to ensure timely resolution
- Exercise sound judgment, escalating complex issues when appropriate
- Identify trends and recommend process improvements with an understanding of broader business impact
- Maintain accurate records of interactions and updates within systems
- Collaborate with team members, provide back-up support, and assist in coaching less experienced colleagues
- Continue building expertise in direct payables, systems, and business processes
Requirements
- High school diploma or GED equivalent
- Minimum 4 years of data entry or related experience
- Minimum 2 years of customer service experience, including phone-based support
- Experience in a high-volume, fast-paced support or operations environment
- Proficiency in Microsoft Office
- Experience with Navisphere or similar systems
- Strong communication and interpersonal skills, with the ability to handle sensitive or complex conversations
- Demonstrated critical thinking and problem-solving skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Positive, professional attitude with a focus on delivering a strong partner experience
- Ability to influence, collaborate, and drive improvements across teams
- Commitment to a diverse and inclusive work environment
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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