Customer Service Representative engaging with customers and maintaining store standards at Circle K. Offering fast service and teamwork in a fun environment while ensuring customer satisfaction.
About the role
- Customer Experience Insights Professional focusing on local consumer insights in Gulf. Collaborating with teams to improve customer experience and drive business growth.
Responsibilities
- Discover key consumer insights that inform growth strategies and enhance customer experience.
- Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.
- Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).
- Translate research findings into actionable insights and recommendations for cross-functional teams.
- Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.
- Benchmark competitors and perform test orders to evaluate first-hand customer experiences.
- Propose new research projects, methodologies, and initiatives to enhance consumer centricity.
Requirements
- Bachelor’s degree in Statistics, Business Administration, Economics, or related fields; Master’s is a plus.
- Extensive (min. 5 years) experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.
- Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.
- Customer-centric and analytical mindset with the ability to turn data into actionable insights.
- Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.
- Native in Arabic with excellent verbal, written, and presentation skills in English.
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
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