Leading a high-performing team focused on services-led partner enablement and AI-driven profiling at Trend Micro. Ensuring partners are profiled, enabled, and engaged effectively.
Responsibilities
Lead and develop a team covering partner enablement (program management, certification, competency development) and partner intelligence (AI-driven profiling, data quality, partner classification).
Translate strategy into clear team objectives, embed execution excellence, and build team capability through coaching and performance management.
Execute the services-enablement strategy across partner ecosystem and ensure partners meet competency requirements and are equipped for services-based growth.
Oversee partner certification programs, training delivery, and program compliance monitoring.
Use profiling data to evaluate partner maturity and delivery capability.
Maintain partner intelligence systems health and validation workflows.
Partner with channel stakeholders, field partner teams, services development teams, and technical teams to ensure seamless execution.
Act as escalation point for partner capability and profiling issues.
Requirements
5-7 years in partner management, enablement, or services-related roles in B2B tech
Demonstrated team leadership experience with track record of building high-performing teams
Hands-on experience with MSP/MSSP/SOC or service-integrator partner ecosystems
Working knowledge of cybersecurity domains (XDR, SIEM/SOAR, endpoint, cloud platforms)
Strong CRM and reporting skills with proficiency in business intelligence and reporting tools
Comfortable influencing across matrix organizations and building stakeholder trust quickly
Self-motivated and autonomous—comfortable operating with ambiguity and driving results independently
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