About the role

Sr. Consultant optimizing end-to-end business processes at Travelers, enhancing customer and agent experiences. Requires 4 years of experience, with a focus on operational effectiveness and efficiency.

Responsibilities

Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams and/or processes.
Identify trends and gather results to recommend process improvement opportunities and initiate and implement low/medium complexity initiatives.
Understand and support the business strategy of your supported organization(s) to successfully implement solutions and execute assigned initiatives and implementations.
Own and influence the end-to-end execution of the operational components of multiple/mid complexity initiatives, including the management, scheduling, implementation, risk management, and maintenance.
Assess tools and procedures for optimal process efficiency and identify areas of automation.
Facilitate workflow updates and design sessions to ensure system readiness and that the tools and procedures are appropriate.
Will own and optimize performance for GOS&D’s Endorsement Capability
Perform other duties as assigned.

Bachelor’s Degree.
4 years of experience.
Familiarity with Six Sigma and Agile methodology.
Strong organizational and time management skills with the ability to handle shifting priorities.
Ability to present yourself as a leader and manage initiatives and others either directly or informally.
Proficient knowledge of Microsoft PowerPoint and Excel.
Ability to think strategically and use judgement to resolve issues as they arise.
Strong data analysis to provide insights and recommendations.
Excellent relationship building skills with the ability to work both independently and collaboratively with internal partners.
Excellent communication skills with the ability to influence and consult on projects and present information effectively.
3 years of experience in operations, collaborating on projects, or working in a related field.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.