Strategic consultant driving data and technology transformation for investment firms. Leading client engagements and designing modern data architectures and analytics solutions with hands - on technical implementation.
About the role
- Principal Solution Consultant at Genesys driving AI innovations in CX transformation for enterprise clients across Australia. Engaging with C-level executives and guiding large strategic AI-led initiatives.
Responsibilities
- Lead Executive Conversations on AI-Driven Experience Orchestration
- Engage C-level and senior stakeholders on how AI-first orchestration reshapes CX strategy, operating models, and commercial outcomes
- Reframe conversations from channels and features toward journeys, decisions, and measurable business impact
- Guide customers through AI trust, governance, risk management, and organisational readiness
- Serve as the solution authority for large, strategic, AI-led enterprise engagements
- Orchestrate cross-functional teams across Sales, Value Consulting, Services, and Partners to deliver a cohesive solution strategy
- Navigate technical, commercial, and organisational ambiguity with confidence and structure
- Design and deliver advanced demonstrations that showcase Genesys Cloud AI making decisions, acting autonomously, and learning across journeys
- Articulate complex concepts including Agentic AI, journey orchestration, predictive routing, real-time decisioning, and intelligent automation in clear business terms
- Tailor narratives to technical architects, CX leaders, risk teams, and executive sponsors
- Develop end-to-end solution architectures embedding intelligence across journeys, roles, and channels
- Define phased roadmaps that balance rapid time-to-value with long-term orchestration maturity
- Ensure alignment with Australian regulatory expectations, security requirements, scalability standards, and responsible AI principles
- Set the benchmark for AI-first solution consulting across the ANZ region
- Mentor Senior Solution Consultants and contribute to regional enablement initiatives
- Influence partner solution strategies and joint AI-led transformation approaches
- Represent Genesys in executive briefings, customer advisory boards, and industry forums
Requirements
- 8 to 10+ years of experience in solution consulting, enterprise CX transformation, or AI-driven platform roles
- Demonstrated leadership on large, enterprise-scale, AI-centric engagements
- Deep understanding of Genesys Experience Orchestration concepts including journeys, analytics, decisioning, and automation
- Strong working knowledge of large language models, predictive modelling, real-time AI systems, and agentic architectures
- Executive presence with the ability to influence high-stakes stakeholders in complex environments
Benefits
- Great benefits and perks like larger tech companies
- Independence to make a larger impact on the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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