Manager, Customer Support leading collaborative teams to optimize customer service at Extensiv. Involved in coaching talent and developing scalable support solutions.
About the role
- Customer Service Collector engaging with customers to negotiate debt recovery through effective communication approaches. Involves working from home and requiring soft collections expertise.
Responsibilities
- Use an effective soft collections approach to influence customers
- Contact debtors by telephone for negotiating and collecting past due monies
- Analyze situations to determine the best course of action
- Present a professional and friendly demeanor in communications
Requirements
- Graduated high school or have your G.E.D
- At least 1 year of experience with Microsoft Office
- At least 1 year contact center experience
- Successfully provided the recruiter with Internet and home requirements
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- 401k with employer match
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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