Customer advisor managing existing client relationships and creating custom offers in IT and business solutions. Collaborating with product teams and ensuring client satisfaction in a dynamic environment.
About the role
- Counter Sales Representative assisting customers in automotive parts selection. Providing excellent customer service and driving sales at the counter in the automotive aftermarket industry.
Responsibilities
- Assists customers in determining and selecting appropriate parts.
- Provides price quotes and other parts information.
- Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
- Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
- Fills parts orders from stock.
- Notifies manager of out-of-stock parts or other department materials that require immediate attention.
- Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
- Notifies customers of receipt of special order parts.
- Informs customers of parts order arrival and delivery date.
- Verifies will-call and back orders weekly and returns to vendors.
- Follows up on back orders.
- Provides customers with their copy of invoices.
- Receives payment for retail purchases.
- Obtains credit authorizations or required signatures for charge sales.
- Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
- Participates in annual physical inventory.
- Assists Branch Manager with maintaining lost sales tracking program.
- Keeps work area clean and free of clutter.
- Performs weekly branch cleaning in cooperation with the rest of the branch staff.
- Stays informed of new products and product updates.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent;
- Proven experience in customer service or sales roles,
- Proficiency in computer systems and experience with point-of-sale systems;
- Customer service or counter sales experience within the automotive aftermarket industry preferred.
- Associate’s or bachelor's degree preferred.
- Familiarity with automotive parts catalogs and inventory management systems is a plus.
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