Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Client Support Specialist providing customer-focused support and liaising with dealer groups at AutoTrader. Preparing reports and managing client communications to ensure a high level of service.
Responsibilities
- Provide customer-focused day-to-day support to specific clients and dealer groups.
- Serve as the internal primary point of contact for customer-related issues.
- Liaise with staff who provide customer support and technical support.
- Prepare sales presentations and monthly reports for customers.
- Prepare and run reports and presentations internally and for clients.
- Manage inbound and outbound communications with clients and dealer groups.
- Investigate concerns and inquiries from clients and cross-functional teams.
Requirements
- Must be very detailed oriented and very customer focused.
- Must be organized and able to manage clients' expectations.
- Must be self-motivated and work individually and as a team.
- Must have a sense of urgency to resolve and investigate issues.
- College diploma.
- Solid verbal/written communication skills.
- MS Office experience - specifically Excel is essential.
- Strong customer service skills.
- Strong analytical skills
Benefits
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning
- Annual bonus structure
- 3% CPP matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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