Hybrid Solutions Consultant

at Total Expert

• Job title: Solutions Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $95,000 - $110,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Go
• Location requirements: Hybrid, St Louis Park, United States

About the role

• Professional Services Solutions Consultant at Total Expert engaging with customers and refining service offerings. Leading sales processes and acting as a Subject Matter Expert for professional services.

Responsibilities

• Participate in the sales process for highly qualified sales opportunities to present Professional Services as part of the Total Expert Solution
• Act as the liaison across functional business areas to provide support for deals from inception to close and hand-off to implementations
• Identify and approve professional services associated with pricing proposals and finalize SOWs for both new prospects and existing customers requiring services
• Develop and maintain relevant materials to leverage in the sales process and that can be used by others in the organization
• Work with existing customers and customer success team members to understand use cases and pain points
• Utilize insights from each customer engagement to help improve our professional services processes, best practices and offerings
• Serve as Subject Matter Expert (SME) representing all of Professional Services collaborating with product and other Go To Market team members
• Support and drive continued improvements to the Sales and SOW process

Requirements

• 5+ years of proven leadership experience in customer SaaS implementations or professional services
• 5+ years of relevant experience in project management (preferably in B-B-C SaaS software implementations)
• 3+ years of experience working through data transfers and/or integrations connecting third party systems (understanding API methodology preferred)
• High energy, flexibility, and “Can do” and “Positive” attitude in approaching challenges in a fast, constantly changing environment
• Excellent organizational, time management, analytical, and problem-solving skills
• Proven ability to collaborate, establish trust and credibility with users at all levels including C-level, both within Total Expert and prospect/customer organizations
• Excellent oral, written communications, and presentation skills with both technical and non-technical information
• Strong customer relationship management skills – customer centric mindset
• Strong decision-making capability
• Proven ability to independently and successfully apply process improvement methods with measurable business performance improvement outcomes
• Professional experience to collaborate with sales, product, engineering and professional services to provide support, cohesiveness and ensure that both the customer and professional services are set-up for success
• Experience successfully prioritizing customer deliverables, timelines and determining risk and/or impact
• Highly proficient in MS Excel, Word, PowerPoint, Sharepoint and Outlook
• Willingness to travel, up to 10%

Benefits

• Medical
• Dental
• Vision
• HSA (Health Savings Account)
• FSA (Flexible Spending Accounts)
• Company paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Time-Off (FTO)
• Paid Parental Leave
• 401(k) with employer match