Director of Patient Solutions managing Patient Safety contact centers at Novo Nordisk. Optimizing operations for customer support and ensuring compliance with industry standards.
About the role
- Director role overseeing professionals in public health programs at Toronto Public Health. Leading strategic planning to improve health outcomes and manage compliance with legislation.
Responsibilities
- Oversee a diverse group of professionals engaged in public health programs
- Develop or facilitate the development of multi-year divisional strategic and operating plans
- Provide strategic leadership and exercise good judgment in the development, design, and implementation of policies and programs
- Monitor program performance and make necessary adjustments to ensure targets are met
- Ensure compliance with public health legislation and standards
- Foster effective teamwork and provide resolution to controversial labour relations issues
- Direct and hold responsibility for compliance with quality assurance and risk management standards.
Requirements
- Post-secondary education in a related discipline
- Extensive senior leadership experience
- Certification and membership in the Canadian Institute of Public Health Inspectors (CIPHI) would be an asset
- Strong track record of establishing and maintaining collaborative relationships
- Highly developed interpersonal and negotiation skills
- Commitment to diversity, inclusion, equity and reconciliation.
- Familiarity with relevant government legislation
- Extensive experience managing complex assignments and leading a diverse team.
Benefits
- Accommodation available for applicants
- Commitment to creating an accessible and inclusive organization
- Equity, Diversity and Inclusion initiatives
- Development opportunities in a workplace culture that is evidence informed, innovative and outcomes focused.
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