Director of Patient Solutions managing Patient Safety contact centers at Novo Nordisk. Optimizing operations for customer support and ensuring compliance with industry standards.
About the role
- Culinary Director managing food service to enhance patient care in healthcare settings. Overseeing operations, menu development, and team leadership for high-quality food service.
Responsibilities
- Manage the food service department to provide excellent service and quality
- Communicate with department, facility, and company leadership to achieve goals
- Collaborate with dietitians and chefs to develop menus that are in line with market trends and deliver nutritional value
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction through communication, integrity, and performance
- Lead team member recruiting, training, development, scheduling, and assignments
- Perform daily inspections and assessments and coach and counsel team members
- Manage inventory, ordering, vendor relationships, planning, schedules, payroll, and supplies to ensure budget compliance
- Implement team-building initiatives to create a positive and safe work environment
- Drive compliance with health, safety, and industry regulatory agencies
Requirements
- ServSafe Food Service Manager Certification
- 5+ years of food operations experience, including 3+ years of management
- Experience with cash handling policies and procedures
- Familiarity with various point of sales (POS)/register systems
- Computer skills including word processing, spreadsheets, email, and ordering platforms
- Must be willing to relocate for promotion opportunities
- Not Required But a Big Plus: Certified Dietary Manager (CDM)
- Experience working in a hospital environment
- Proficiency in languages other than English, especially Spanish
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
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