Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Customer Experience & Support Analyst developing solutions to enhance safe financial transactions with Topaz. Collaborating on AML projects and providing technical support to clients.
Responsibilities
- Will participate in the design, development and maintenance of control scenarios to detect unusual or suspicious transactions.
- Will create and optimize mass processing (ETL) workflows, mainly using SQL/Oracle and Kettle (Pentaho).
- Will develop and maintain analytical reports using Jasper Reports.
- Will provide functional and technical support to clients, resolving incidents and making adjustments to existing processes.
- Must collaborate with the team to create new features within the AML platform.
- Will work with APIs and internal services that integrate information between systems.
- Will perform data analysis, functional testing and validation of scenario results.
- Constant communication with team leads.
Requirements
- Experience working with relational databases (required) — preferably SQL and Oracle.
- Academic or professional experience with a backend language or ETL processes (Java, Kettle, etc.).
- Understanding of object-oriented programming concepts.
- Skills with data analysis tools.
- Basic knowledge of consuming APIs.
- Excellent communication and customer service skills.
- Analytical skills, proactivity, customer focus and ability to work in a team.
- Enrolled in or holding a degree/technologist diploma in Computer Science, Information Systems or related fields.
- Spanish — conversational and written (required).
- Knowledge of the financial sector or willingness to learn about banking and compliance (preferred).
- Intermediate English (desired).
Benefits
- Health and well-being: We offer various health plans focused on promoting employee well-being.
- Personal and professional development: We provide environments, programs and policies that ensure space and opportunities for growth.
- Flexibility and time off: You will have time to recharge, including a day off on your birthday.
- Partnerships and discounts: We offer various partnerships and discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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