Technical Support Specialist delivering technical support for legal case management software in a hybrid working model. Collaborating with internal teams and customers to resolve software and configuration issues.
About the role
- Join Topaz as a Jr Customer Experience & Support Analyst. Drive technology solutions in the financial sector and support operational processes.
Responsibilities
- Execute queries and make changes in both relational and NoSQL databases
- Intermediate programming skills, focused on automations and web environments
- Understand team-based development practices, including a basic notion of deployments
- Create and maintain containers
- Have solid knowledge of basic commands, be able to handle main services and be familiar with their internal/external communications
- Understand Cloud architecture
- Be familiar with operational processes, understanding flows, alerts, development and maintenance in general
- Interact with multiple areas dynamically
- Be interested in learning technologies and acquiring new knowledge
- Handle tickets in the operational routine
- Generate periodic reports on results obtained from actions taken
- Perform constant surveys and diagnostics of potential existing risks.
Requirements
- Linux (Debian/Ubuntu family)
- Programming languages: Python or Node.js for frontend and backend
- Visual Studio Code
- Git repository using GitLab and its deployment tools
- Docker containers in a Kubernetes environment
- Databases: PostgreSQL, DynamoDB
- AWS infrastructure, focusing on EC2, Redshift, Kubernetes and CloudWatch
- JIRA and other Atlassian products
- Work based on IT Service Management methodology (ITIL)
- Undergraduate (in progress) or technological degree in Computer Science, Information Systems or related fields
- Ability to perform data analysis and consolidation
- Availability for domestic and international travel
- Technical knowledge of English or Spanish
Benefits
- Health and well-being: We care about our teams and offer various health plans aimed at promoting well-being within the organization
- Personal and professional development: We are constantly evolving, so we provide environments, programs and policies that ensure you have the space and opportunities you need
- Flexibility and free time: Here you will find the time needed to recharge, plus you can enjoy a day off on your birthday
- Partnerships: We offer various partnerships and discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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