Technical Support Specialist delivering technical support for legal case management software in a hybrid working model. Collaborating with internal teams and customers to resolve software and configuration issues.
About the role
- Technical Support Engineer troubleshooting hardware and software issues across systems. Collaboration with field teams, engineering, and QA for technical resolution and system robustness.
Responsibilities
- Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
- Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
- Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
- Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
- Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
- Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
- Coordinate testing and validation of new hardware and software in production-like, real-world environments.
- Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
- Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.
Requirements
- 1–3 years of experience in technical support, systems engineering, networking, or IT operations
- Foundational understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE)
- Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments
- Strong analytical thinking and clear documentation skills
- Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems
- Experience supporting IP camera systems, video platforms, or edge-connected devices (Nice to Have)
- Familiarity with Linux-based environments (Nice to Have)
- Exposure to scripting or automation (Python or similar) (Nice to Have)
- Relevant certifications such as CCNA, Network+, or Security+ (Nice to Have)
Benefits
- Competitive Pay: Strong base salary
- Equity & Upside: Own a piece of what you're building
- Tools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not admin
- Remote-First Flexibility: Work from where you're most effective, with teammates around the globe
- Product Influence: Your voice matters—sales feedback directly shapes our roadmap
- Health & Wellness: Food allowance (10 biz)
- Time Off: 15 days Annual vacation, sick leave (paid from day 1), and all Chagim observed
- Financial: Keren Hishtalmut (Study Fund), equity in a fast-growing startup
- Flexible Work: Hybrid schedule with two remote days per week
- Work Setup: Office with equipment and fully stocked kitchen. Home office stipend also provided.
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