Hybrid End User Computing – Desktop Support Engineer

at Arthur Cox LLP

• Job title: End User Computing – Desktop Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, DNS
• Location requirements: Hybrid, Dublin, Ireland

About the role

• End User Computing (EUC) Desktop Support Engineer at Arthur Cox LLP, supporting desktop technologies and Microsoft 365 services in Dublin. Join a leading law firm in Ireland's IT operations team.

Responsibilities

• Provide advanced troubleshooting for endpoint, hardware, and applications.
• Maintain endpoint monitoring and reporting tools to track device health and compliance.
• Support asset management, device inventory, and hardware refresh cycles.
• Work closely with the Service Desk to resolve escalations and improve support processes.
• Support and optimise M365 services including Teams, Exchange Online and OneDrive.
• Administer Entra ID, Conditional Access policies, MFA, and device compliance.
• Assist with user lifecycle processes, license assignments, and service configuration.
• Monitor M365 service health and resolve issues (Tier 2 support).
• Build, configure, and maintain Windows 11 environment.
• Manage device configuration, compliance policies, and application deployment.
• Support endpoint deployment and provisioning.
• Implement and maintain security baselines, OS hardening, and endpoint protection.
• Manage, deploy, and support all user workspace equipment, including: Monitors and monitor configurations, docking stations and laptop peripherals.
• Ensure optimal setup of users’ workspace environment including desk cabling and ergonomics in line with established standards.
• Troubleshoot hardware issues and coordinate repairs or replacements where required.
• Contribute to EUC and M365 projects, including infrastructure upgrades, productivity enhancements, and security initiatives.
• Identify opportunities for automation, efficiency, and user experience improvements.
• Develop and maintain technical documentation, support guidelines, and runbooks.

Requirements

• Bachelor’s degree in computer science, Information Technology or related field.
• 3-5 years’ experience in End User Computing, desktop engineering/support, or endpoint management.
• Hands-on expertise with one or more endpoint management tools (Intune, SCCM, etc.).
• Certifications (Highly desirable): - CompTIA A+, CompTIA Network+ - Microsoft 365 Endpoint Administrator Associate - ITIL Foundation or similar service management awareness.
• Experience with device analytics or monitoring tools.
• Azure Fundamental (AZ-900) a plus.
• Deep understanding of Windows 11, Office 365 applications, desktop engineering, and troubleshooting methodologies.
• Strong knowledge of end-user computing [laptop, monitors, etc.] hardware.
• Strong experience with packaging, deploying and maintaining applications.
• Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online and Entra ID.
• Knowledge of endpoint security, MFA, Conditional Access, Defender for Endpoint, encryption, and compliance policies.
• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi).
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• PowerShell scripting proficiency for automation tasks a plus.
• Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
• Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group)
• Strong customer service mindset.
• High-quality documentation skills and process-oriented approach.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and a methodical approach.
• Collaborative mindset, with the ability to work independently or more often as part of a diverse team and group of internal and external stakeholders.
• Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
• Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
• Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
• A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

Benefits

• We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:
• Competitive salary and bonus structure
• 25 days annual leave
• Immediate pension scheme
• Comprehensive health and wellness benefits including full gym and wellness programme
• TaxSaver and Bike to Work scheme
• Wide-ranging opportunities for involvement in internal committees