Strategic leader enhancing digital commerce and engagement across T-Mobile's platforms. Driving improvements in customer journeys and leading a talented team to achieve company goals.
Responsibilities
Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience.
Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality.
Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales.
Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces.
Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission.
Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive.
Participate in other duties or projects as assigned by business management as needed.
Requirements
Bachelor's degree in Business Administration, Marketing, or related field (required)
Master's degree in Digital Marketing, eCommerce, or Business Management (preferred)
10+ years of experience in Digital Marketing, Digital Merchandising, eCommerce, or similar field (required)
10+ years of experience using data and metrics to measure impact and determine improvements in a digital commerce environment (preferred)
10+ years of experience managing high-performing teams and nurturing talent in a digital or eCommerce setting (preferred)
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