Director of Solution Architecture at Global Payments aligning IT strategies with business goals. Leading a team of solution architects and developing technology roadmaps.
About the role
- Technology Solutions Manager responsible for supporting project platforms in Retail Store Development. Managing IT initiatives and providing technical support across business-critical platforms.
Responsibilities
- Provide technical system support across key platforms, including troubleshooting, root-cause analysis, and light querying (SQL/Databricks)
- Ensure reliable day-to-day performance of business-critical tools
- Independently manage small to mid-sized initiatives by defining project scope, success criteria, milestones, and subtasks; tracking progress end to end; and proactively reporting status, risks, and outcomes to leaders and stakeholders
- Partner with PMs or lead delivery independently when appropriate
- Act as the point of contact for internal customers and end users
- Anticipate stakeholder needs by proactively sharing progress, upcoming milestones, risks, and decisions — not just responding to requests — and ensure stakeholders have clarity on status and next steps at all times
- Partner with developers, data teams, and other tech functions to coordinate integrations, data flows, or solution enhancements
- Translate business needs into clear technical asks
- Contribute to a team culture of accountability, urgency, and clarity
- Support shared goals by collaborating cleanly, escalating early, and closing loops proactively
Requirements
- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
- Acceptable areas of study include Computer Science, Engineering or a related field
- 4-7 years - Related working experience
- SQL / Data Platforms (Required)
- Communication (Required)
- Project Coordination (Required)
- System Support (Required)
- Customer Orientation (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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