Technology Solutions Manager responsible for supporting project platforms in Retail Store Development. Managing IT initiatives and providing technical support across business - critical platforms.
About the role
- Solutions Architect at Insider One responsible for technical onboarding and integration of SaaS platform across strategic accounts. Collaborating with clients and internal teams to drive successful implementation.
Responsibilities
- Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
- Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
- Lead technical workshops and deep-dive architecture sessions to align Insider One solutions with client business objectives.
- Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
- Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
- Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
- Advocate for customer needs and business use cases within the Insider One product team.
- Share best practices to guide long-term customer strategy and help them maximize the impact of Insider One solutions.
Requirements
- Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
- Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
- Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
- Technical knowledge of cloud infrastructure, hybrid systems, and system integration best practices.
- Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, and database technologies.
- Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
- Familiarity with webhooks, CDPs, or personalization engines is a plus.
- Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.
Benefits
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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