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TI
Onsite Loss Prevention Organized Retail Crime Investigator
Posted yesterday
About the role
- Investigator preventing organized retail theft for TJX Canada, a leading off-price retailer. Leading investigations, recovering losses, and building strategies against fraud.
Responsibilities
- Detect and apprehend individuals committing theft or fraud, focusing on chronic offenders and organized retail crime; prepare case reports, liaise with law enforcement, and support civil/criminal prosecution, including court testimony.
- Conduct floor, mobile, and live surveillance using technology tools (CCTV, Aspect, RMS) to capture intelligence and assist in case resolution.
- Analyze data and leverage system tools to identify targets and develop rapid investigation strategies.
- Interview subjects to obtain relevant information; share findings with peers and leadership to improve future investigations.
- Build positive relationships with internal LP teams and external agencies (police, courts, peer retailers, banking institutions) to support case building and shrink reduction.
- Monitor payment card industry trends; align strategies with LP business model to prevent losses.
- Close cases efficiently and communicate outcomes to LP partners in the field.
- Provide guidance and share expertise with team members; focus on self-development and seek learning opportunities.
Requirements
- Post-secondary education in a related field or equivalent experience, with 2–3 years in corporate fraud investigation, multi-store loss prevention, or similar roles focused on external fraud and organized retail theft.
- Proven success in Organized Retail Crime investigations, solid understanding of the Canadian Criminal Code, and experience with exception reporting systems and current CCTV technologies; interviewing/interrogation training preferred.
- Must hold or be eligible for a Provincial Security License (training provided if needed), possess a valid driver’s license with access to a vehicle; bilingualism (French/English) for Eastern Region is an asset.
- Excellent communication, negotiation, and social skills, combined with strong analytical, problem-solving, and investigative methodologies; ability to adapt quickly, influence partners, and leverage market trends for strategic solutions.
Benefits
- Associate discounts at our stores, available to you and eligible family members
- Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
- A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
- Comprehensive training and development resources developed to help you learn, grow, and succeed.
- Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
- Guaranteed 37.5-hour work week, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
- Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.
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