IT Engineering Manager managing Microsoft 365 collaboration systems at TJX Companies. Leading engineering teams and improving operational excellence for global IT organization.
Responsibilities
Responsible for achieving operational excellence through new feature and process development within our TJX collaboration systems
Lead engineering teams and projects to further secure the TJX Microsoft 365 Platform
Mentor, coach, and develop engineering mindset and systems thinking within the team
Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise
Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience
Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams
Provide guidance as needed to operational teams to support L3 incident management
Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions
Maintain expert knowledge in Microsoft 365 changes and industry news
Lead design approaches for solving visible and complex business problems, provides input into design best practices, define standards for specific processes and / or components
Responsible for ensuring adherence to all enterprise and security non-functional requirements and standards for the platforms we manage
Special projects as assigned.
Requirements
Broad and advanced knowledge of the Microsoft 365 platform
Subject matter expertise in administration of Microsoft Exchange Online, SharePoint Online, Purview, Defender and Microsoft Teams
Strong Graph API and PowerShell experience automating administrative tasks and reporting
Experience leading governance implementation projects in Microsoft 365
Experience leading the delivery of Microsoft 365 solutions in a large global enterprise practicing Agile methodologies
Experience leading the design and architecture of Microsoft 365 solutions, ensuring they meet business requirements and align with industry best practice
History of creating and improving standard operating procedures and complex cross-functional work processes
Strong team player with a focus on customer experience that provides technical leadership and mentorship to the IT team, fostering a culture of continuous improvement and innovation.
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