Quality Professional supporting and analyzing processes for improvement at TIM in São Paulo. Responsible for documentation, quality assessment, and collaboration with internal teams.
Responsibilities
Responsible for supporting the definition, maintenance and adherence analysis to drive continuous improvement of processes, documenting them in normative documents, measuring quality through indicators, and proposing and monitoring corrective/improvement action plans to mitigate structural gaps.
Support the design and implementation of processes related to the area’s activities;
Assist in the preparation and updating of policies and other normative documents;
Support the definition and monitoring of metrics tied to processes;
Conduct adherence analyses to map and promote improvements in process design, using methodologies and industry best practices focused on risk management and process improvement;
Prepare reports on normative documents, processes and action plans;
Monitor KPIs related to the processes under responsibility;
Monitor tests performed by external areas and their deliverables;
Support the development of corrective/improvement action plans to mitigate structural gaps and coordinate the progress of these plans with the responsible parties;
Monitor certification activities;
Support the design and review of SOX controls;
Support the evaluation of audit controls.
Requirements
Bachelor’s degree in progress or completed, preferably in Engineering, Business Administration or related fields;
Preferred: experience in access management and user profile administration;
Preferred: experience providing technical support to internal teams;
Preferred: experience in vendor management and supplier relations;
Knowledge of administrative processes;
Preferred: experience in preparing reports and metrics;
Preferred: experience in controlling and updating records and documentation;
Ability to identify process improvement opportunities.
Benefits
Flexible Benefits Program
Medical and Dental Assistance *
Medication Benefit *
Wellhub (formerly Gympass) *
Meal and/or Food Allowance
Financial Well-being Program
Private Pension Plan
Company mobile phone with unlimited data and voice allowance
Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
Online English course extendable to one family member or friend
Internal Training and Development Program
Profit Sharing
My First Benefit – Assistance for children up to 2 years old
Daycare reimbursement (for parents)
Flexible work models and schedules
Happy Day – Day off during your birthday month
Extended leave for maternity, paternity, marriage and adoption
Control Tower Transport Analyst coordinating shipments for Lear's seating plants in Europe and Africa. Ensuring timely delivery and compliance with company regulations.
Supply Analyst working at Lear, managing procurement of materials for automotive production in Tangier. Collaborating with suppliers and ensuring timely material delivery.
Senior Systems Analyst driving process excellence across procurement and finance operations at PayPal. Requires 6+ years of SAP S/4HANA experience with a focus on MM and AP.
Senior Billing Programs Analyst at Cerity Partners, leading billing execution and driving process improvements. Collaborating with internal stakeholders to support specialized billing programs and analyze data for optimization.
Credit Analyst managing credit processes to assess risks and optimize the lending portfolio. Collaborating with teams to support credit evaluations and financial sustainability at Stone.
Sponsorship Analyst supporting a diverse client portfolio across sports marketing analytics. Assisting in data - driven decision making with internal research and analytics strategies.