Hybrid Process & Quality Professional

at TIM Brasil

• Job title: Process & Quality Professional
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Quality Professional supporting and analyzing processes for improvement at TIM in São Paulo. Responsible for documentation, quality assessment, and collaboration with internal teams.

Responsibilities

• Responsible for supporting the definition, maintenance and adherence analysis to drive continuous improvement of processes, documenting them in normative documents, measuring quality through indicators, and proposing and monitoring corrective/improvement action plans to mitigate structural gaps.
• Support the design and implementation of processes related to the area’s activities;
• Assist in the preparation and updating of policies and other normative documents;
• Support the definition and monitoring of metrics tied to processes;
• Conduct adherence analyses to map and promote improvements in process design, using methodologies and industry best practices focused on risk management and process improvement;
• Prepare reports on normative documents, processes and action plans;
• Monitor KPIs related to the processes under responsibility;
• Monitor tests performed by external areas and their deliverables;
• Support the development of corrective/improvement action plans to mitigate structural gaps and coordinate the progress of these plans with the responsible parties;
• Monitor certification activities;
• Support the design and review of SOX controls;
• Support the evaluation of audit controls.

Requirements

• Bachelor’s degree in progress or completed, preferably in Engineering, Business Administration or related fields;
• Preferred: experience in access management and user profile administration;
• Preferred: experience providing technical support to internal teams;
• Preferred: experience in vendor management and supplier relations;
• Knowledge of administrative processes;
• Preferred: experience in preparing reports and metrics;
• Preferred: experience in controlling and updating records and documentation;
• Ability to identify process improvement opportunities.

Benefits

• Flexible Benefits Program
• Medical and Dental Assistance *
• Medication Benefit *
• Wellhub (formerly Gympass) *
• Meal and/or Food Allowance
• Financial Well-being Program
• Private Pension Plan
• Company mobile phone with unlimited data and voice allowance
• Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
• Online English course extendable to one family member or friend
• Internal Training and Development Program
• Profit Sharing
• My First Benefit – Assistance for children up to 2 years old
• Daycare reimbursement (for parents)
• Flexible work models and schedules
• Happy Day – Day off during your birthday month
• Extended leave for maternity, paternity, marriage and adoption
• Transportation Voucher
• And more!