Hybrid Process & Quality Professional

Posted 1 hour ago

Apply now

About the role

  • Quality Professional supporting and analyzing processes for improvement at TIM in São Paulo. Responsible for documentation, quality assessment, and collaboration with internal teams.

Responsibilities

  • Responsible for supporting the definition, maintenance and adherence analysis to drive continuous improvement of processes, documenting them in normative documents, measuring quality through indicators, and proposing and monitoring corrective/improvement action plans to mitigate structural gaps.
  • Support the design and implementation of processes related to the area’s activities;
  • Assist in the preparation and updating of policies and other normative documents;
  • Support the definition and monitoring of metrics tied to processes;
  • Conduct adherence analyses to map and promote improvements in process design, using methodologies and industry best practices focused on risk management and process improvement;
  • Prepare reports on normative documents, processes and action plans;
  • Monitor KPIs related to the processes under responsibility;
  • Monitor tests performed by external areas and their deliverables;
  • Support the development of corrective/improvement action plans to mitigate structural gaps and coordinate the progress of these plans with the responsible parties;
  • Monitor certification activities;
  • Support the design and review of SOX controls;
  • Support the evaluation of audit controls.

Requirements

  • Bachelor’s degree in progress or completed, preferably in Engineering, Business Administration or related fields;
  • Preferred: experience in access management and user profile administration;
  • Preferred: experience providing technical support to internal teams;
  • Preferred: experience in vendor management and supplier relations;
  • Knowledge of administrative processes;
  • Preferred: experience in preparing reports and metrics;
  • Preferred: experience in controlling and updating records and documentation;
  • Ability to identify process improvement opportunities.

Benefits

  • Flexible Benefits Program
  • Medical and Dental Assistance *
  • Medication Benefit *
  • Wellhub (formerly Gympass) *
  • Meal and/or Food Allowance
  • Financial Well-being Program
  • Private Pension Plan
  • Company mobile phone with unlimited data and voice allowance
  • Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
  • Online English course extendable to one family member or friend
  • Internal Training and Development Program
  • Profit Sharing
  • My First Benefit – Assistance for children up to 2 years old
  • Daycare reimbursement (for parents)
  • Flexible work models and schedules
  • Happy Day – Day off during your birthday month
  • Extended leave for maternity, paternity, marriage and adoption
  • Transportation Voucher
  • And more!

Job title

Process & Quality Professional

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job