Quality Analyst supporting the implementation of IT management systems at SONDA. Mapping processes and analyzing performance indicators in a hybrid work environment.
About the role
- Logistic Professional at TIM managing logistics operations and analyzing performance indicators. Interacting with transporters and internal clients for service quality improvement plans.
Responsibilities
- Monitor the key performance indicators (KPIs) of logistics service delivery by the logistics operator, acting promptly to maintain operational quality;
- Handle routine internal process tasks (claims, tracking internal service requests, dashboards, control spreadsheets, etc.);
- Interact with carriers, internal clients, the logistics service provider, and peers on matters related to logistics operations;
- Support internal clients with monitoring and prioritizing requests;
- Identify opportunities to improve processes.
Requirements
- Currently pursuing a degree in Business Administration, Logistics Technology, or a related field;
- Intermediate to advanced knowledge of Microsoft Office;
- Knowledge of BI and AI-related tools is desirable.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Vouchers
- Financial Wellness Program
- Private Pension Plan
- Mobile phone with unlimited internet and voice allowance
- Partnerships and agreements with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – Assistance for children up to 2 years old
- Childcare reimbursement (for fathers or mothers)
- Flexible work models and schedules
- Happy Day – day off during your birthday month
- Extended leave for maternity, paternity, marriage, and adoption
- Commuter Allowance (Transportation Voucher)
- And more! * Extendable to legal dependents
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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