Hybrid IT Operations Analyst – IT Consultant, Cisco

Posted 4 days ago

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About the role

  • Operate and maintain systems within your functional domain with a focus on availability and performance;
  • Promote appropriate technical solutions through interaction with the areas/teams involved in the project/system;
  • Perform large-scale restores and changes;
  • Resolve incidents and perform root cause analysis;
  • Act proactively to ensure high availability;
  • Contribute to project architecture from the operating systems perspective;
  • Open support tickets with vendors;
  • Perform performance analysis;
  • Perform maintenance on cluster tools and software;
  • Administer the management server (MS) responsible for the application;
  • Monitor and control application availability;
  • Monitor infrastructure components, applications, services, synthetic tests, and real user behavior;
  • Create, follow up on, and support the execution of action plans when necessary to ensure application availability;
  • Monitor service behavior to ensure the integrity of alarms and notifications, periodically reviewing triggers that identify abnormal service behavior, as well as dashboards and visualizations;
  • Actively support TIM projects by proposing viable technical alternatives;
  • Maintain monitoring documentation and runbooks, documentation of tools and configurations, integrations, and other related materials.

Requirements

  • Familiarity with handover/transition processes from DEV to Ops;
  • Experience preparing documentation (solution design, MOPs, etc.);
  • Familiarity with monitoring tools (ELK Stack) and automation (Jenkins);
  • Familiarity with cloud environments;
  • Experience with Voice/IPCC environments;
  • Experience with NICE (call recording) environment;
  • Experience with IVR (URA) environments;
  • Familiarity with Azure DevOps;
  • Understanding of networking concepts;
  • Knowledge of operating systems Linux/Unix/Windows; familiarity with databases (NoSQL and SQL: Oracle, MySQL, PostgreSQL);
  • Bachelor's degree in Information Systems, Computer Science, Production Engineering or related fields.

Benefits

  • Flexible Benefits Program
  • Medical and Dental Assistance *
  • Medication Benefit *
  • Wellhub (formerly Gympass) *
  • Meal and/or Food Allowance
  • Financial Well-being Program
  • Private Pension (Supplementary Retirement Plan)
  • Company mobile phone with unlimited internet and voice allowance
  • Agreements and partnerships with over 3,000 companies and institutions, including discounts for electricity and broadband internet bills
  • Online English course extendable to one family member or friend
  • Internal Training and Development Program
  • Profit Sharing
  • My First Benefit - support for children up to 2 years old
  • Daycare reimbursement (for parents)
  • Flexible work models and hours
  • Happy Day - day off during the month of your birthday
  • Extended leave for maternity, paternity, marriage, and adoption
  • Transportation Voucher

Job title

IT Operations Analyst – IT Consultant, Cisco

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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