Onboarding Configuration Success Analyst providing technical support for SiteMinder's hotel commerce solutions. Collaborating with teams in a hybrid work setup to assist customers across APAC.
About the role
- IT Operation Analyst responsible for operational support and technical problem solving at TIM. Collaborating across teams for system availability and performance in São Paulo, Brazil.
Responsibilities
- Operate and maintain systems within your functional domain with a focus on availability and performance;
- Promote appropriate technical solutions through interaction with the areas/teams involved in the project/system;
- Perform large-scale restores and changes;
- Resolve incidents and perform root cause analysis;
- Act proactively to ensure high availability;
- Contribute to project architecture from the operating systems perspective;
- Open support tickets with vendors;
- Perform performance analysis;
- Perform maintenance on cluster tools and software;
- Administer the management server (MS) responsible for the application;
- Monitor and control application availability;
- Monitor infrastructure components, applications, services, synthetic tests, and real user behavior;
- Create, follow up on, and support the execution of action plans when necessary to ensure application availability;
- Monitor service behavior to ensure the integrity of alarms and notifications, periodically reviewing triggers that identify abnormal service behavior, as well as dashboards and visualizations;
- Actively support TIM projects by proposing viable technical alternatives;
- Maintain monitoring documentation and runbooks, documentation of tools and configurations, integrations, and other related materials.
Requirements
- Familiarity with handover/transition processes from DEV to Ops;
- Experience preparing documentation (solution design, MOPs, etc.);
- Familiarity with monitoring tools (ELK Stack) and automation (Jenkins);
- Familiarity with cloud environments;
- Experience with Voice/IPCC environments;
- Experience with NICE (call recording) environment;
- Experience with IVR (URA) environments;
- Familiarity with Azure DevOps;
- Understanding of networking concepts;
- Knowledge of operating systems Linux/Unix/Windows; familiarity with databases (NoSQL and SQL: Oracle, MySQL, PostgreSQL);
- Bachelor's degree in Information Systems, Computer Science, Production Engineering or related fields.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Well-being Program
- Private Pension (Supplementary Retirement Plan)
- Company mobile phone with unlimited internet and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including discounts for electricity and broadband internet bills
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- My First Benefit - support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and hours
- Happy Day - day off during the month of your birthday
- Extended leave for maternity, paternity, marriage, and adoption
- Transportation Voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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