Business Process Manager acting as a link between customer service and IT at Liebherr. Overseeing demand processes and ensuring solutions for customer service delivery.
About the role
- Business Process Consultant in analytics consulting at Tiger Analytics. Responsible for process mapping and client stakeholder collaboration to ensure efficient analytics solutions.
Responsibilities
- The Process Consultant will be responsible for detailed current state analysis and data capture, working closely with underwriting teams and subject matter experts.
- Leading current state process mapping of underwriter desktop and application usage through direct observation and structured discussions.
- Documenting workflows, navigation paths, handoffs, and system interactions in a clear and consistent manner.
- Coordinating and executing time and motion studies, including data collection and validation.
- Reviewing existing standard work and operating procedure documentation to understand intended workflows and identify gaps versus actual practice.
- Developing and maintaining core process artifacts, including SIPOC diagrams, value stream maps, and control frameworks.
- Collaborating with subject matter experts to validate findings, confirm assumptions, and obtain formal signoff on documented processes and insights
- Work on the latest applications of data science to solve business problems
- Work directly with client stakeholders to translate business problems into high level analytics solution designs
- Develop end-to-end solutions based on in-depth understanding of business problems to ensure analytics solutions are delivered efficiently, predictably, and sustainably.
- Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights
- Responsible for making presentations to senior management, communicating results to business teams, and develop plans to help operationalize analytic solution
Requirements
- 8+ years of professional work experience.
- Ability to engage with executive/VP-level stakeholders from client’s team to translate business problems to high level analytics solution approach
- Solid understanding of statistical and machine learning algorithms
- Strong project management and team management skills and ability to work with global teams
- Strong SQL skills and hands-on experience with analytic tools like R & Python & visualization tools like Qlik or Tableau
- Exposure to cloud platforms and big data systems such as Hadoop, HDFS, Hive is a plus
- Ability to work with IT and Data Engineering teams to help embed analytic outputs in business processes
- Bachelor's in Business Analytics or equivalent work experience.
Benefits
- Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.
Job title
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