Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
About the role
- Business Process Consultant supporting continuity planning and advisory services at Markon. Advise on operational resilience, lead COOP planning, and conduct training across an organization.
Responsibilities
- Lead the development, implementation, and maintenance of Continuity of Operations (COOP) plans and supporting documentation.
- Coordinate COOP activities across multiple facilities and operational environments, including headquarters and field locations.
- Advise organizational leadership on continuity preparedness, operational resilience, and business process continuity.
- Support the identification and prioritization of mission-essential functions and continuity requirements.
- Facilitate COOP training, exercises, and readiness activities to validate plans and ensure organizational compliance.
- Collaborate with stakeholders throughout the customer organization to integrate COOP planning into broader business processes.
- Conduct site visits and provide continuity planning support at distributed locations and field sites.
- Serve as a subject matter expert for COOP-related policies, procedures, and best practices.
Requirements
- Active TS/SCI with Full Scope Polygraph
- 10+ years of experience supporting Continuity of Operations (COOP) planning and execution
- Prior COOP experience within any part of the customer organization strongly preferred
- Demonstrated ability to serve as a planner, coordinator, and advisor to leadership and operational teams
- Strong understanding of business process continuity, emergency preparedness, and operational resilience frameworks
- Excellent communication and stakeholder engagement skills across diverse organizational levels
- Travel required to organizational facilities and field sites as part of continuity planning support.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
Job title
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Degree requirement
Tech skills
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