Hybrid Employee Experience and Operations Coordinator

at GAIN

• Job title: Employee Experience and Operations Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$65,000 - CA$72,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Employee Experience Coordinator at Gain ensuring smooth office operations and enhancing employee experience. Supporting Operations and People & Culture teams in diverse administrative capacities.

Responsibilities

• Leading in various areas required to run an amazing employee office & facility experience, including (but not limited to):
• Maintain office happiness - order office supplies, maintain office cleanliness by arranging repairs and updates, manage office resources and liaise with building management regarding all tenant issues
• Plan, organize, and execute at least one team happiness or social event per month, based on the published annual events calendar, to promote connection and team happiness across a hybrid workforce.
• Manage weekly company-wide global communications - transcribing weekly updates from meetings into engaging communications to the team via the company intranet.
• Own scheduling and delivery of employee engagement messages (anniversaries, birthdays, welcome notes, etc.) via Teams and coordination of LinkedIn social media posts related to employee milestones for both regions.
• Managing corporate travel - overseeing relationships with our corporate travel partners and coordinating necessary documentation in order to ensure the safe and effortless travel of our team members.
• Management & tracking of company assets - overseeing the inventory and deployment of IT and computer devices, workspace hardware & accessories, and office furniture.
• Overseeing the progress of our health & safety program in accordance with WorkSafeBC, continuously developing policies and procedures to ensure the health and safety of our team.
• Supporting VP Operations in various areas required to run a high-functioning business including (but not limited to):
• Company wide communications so it is easily available and clearly understood by all employees
• Execution and implementation of tech, IT, privacy, and security policies and processes
• Definition, implementation, and ongoing compliance/training of a business continuity plan and emergency response plan.
• Ensuring corporate compliance with federal & provincial laws and as required by our clients (GDPR, PIPA, Privacy, etc.)
• Secure IT systems and seamless technology experience -Implement our IT strategy and execution to mitigate risk to the company, and provide team members a seamless tech experience.
• Management of company subscriptions, licenses, domains, contractor agreements etc., and work with team leads to set up, renew, and ensure easy overview and access to necessary tool
• Supporting our People & Culture team and activities in various areas required to create an amazing employee experience, including (but not limited to):
• Employee onboarding & offboarding process for NA and EMEA regions - account setup, technology, tools, access cards & credentials, office & facility tours & training, corporate policy review, etc.
• Management of a seamless hybrid employee experience - e.g. maintaining company intranet, manage forms, processes and surveys to support team members accomplish their work efficiently etc.
• Process and track expense and training requests

Requirements

• 2+ years in a professional office management or administrative position with some experience in having supported organizational Operations and/or HR projects
• Strong computer skills; highly proficient in Google Workspace and Microsoft M365 suite of products, ability to learn new software and platforms quickly.
• Comfortable communicating at all management levels.
• Excellent business acumen and ability to exercise sound judgment and prioritization.
• Able to observe and maintain the utmost confidentiality.
• Strong communication skills, written and verbal.
• Experience managing complex projects
• Demonstrated ability to prioritize key focuses, communicate and manage them
• General comfort around technology hardware; Zoom conferencing setup, Apple Airplay/Google Chromecast, basic Audio/Visual setup.

Benefits

• Hybrid work environment + a home office allowance
• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start, plus a winter holiday office closure.
• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Dog friendly office, because our furry friends are part of the team too.
• Office gym membership
• Reward + recognition programs to recognize your team (and be recognized) for all that we do
• Work at a certified Great Place to Work®