Employee Experience Coordinator at Gain ensuring smooth office operations and enhancing employee experience. Supporting Operations and People & Culture teams in diverse administrative capacities.
Responsibilities
Leading in various areas required to run an amazing employee office & facility experience, including (but not limited to):
Maintain office happiness - order office supplies, maintain office cleanliness by arranging repairs and updates, manage office resources and liaise with building management regarding all tenant issues
Plan, organize, and execute at least one team happiness or social event per month, based on the published annual events calendar, to promote connection and team happiness across a hybrid workforce.
Manage weekly company-wide global communications - transcribing weekly updates from meetings into engaging communications to the team via the company intranet.
Own scheduling and delivery of employee engagement messages (anniversaries, birthdays, welcome notes, etc.) via Teams and coordination of LinkedIn social media posts related to employee milestones for both regions.
Managing corporate travel - overseeing relationships with our corporate travel partners and coordinating necessary documentation in order to ensure the safe and effortless travel of our team members.
Management & tracking of company assets - overseeing the inventory and deployment of IT and computer devices, workspace hardware & accessories, and office furniture.
Overseeing the progress of our health & safety program in accordance with WorkSafeBC, continuously developing policies and procedures to ensure the health and safety of our team.
Supporting VP Operations in various areas required to run a high-functioning business including (but not limited to):
Company wide communications so it is easily available and clearly understood by all employees
Execution and implementation of tech, IT, privacy, and security policies and processes
Definition, implementation, and ongoing compliance/training of a business continuity plan and emergency response plan.
Ensuring corporate compliance with federal & provincial laws and as required by our clients (GDPR, PIPA, Privacy, etc.)
Secure IT systems and seamless technology experience -Implement our IT strategy and execution to mitigate risk to the company, and provide team members a seamless tech experience.
Management of company subscriptions, licenses, domains, contractor agreements etc., and work with team leads to set up, renew, and ensure easy overview and access to necessary tool
Supporting our People & Culture team and activities in various areas required to create an amazing employee experience, including (but not limited to):
Employee onboarding & offboarding process for NA and EMEA regions - account setup, technology, tools, access cards & credentials, office & facility tours & training, corporate policy review, etc.
Management of a seamless hybrid employee experience - e.g. maintaining company intranet, manage forms, processes and surveys to support team members accomplish their work efficiently etc.
Process and track expense and training requests
Requirements
2+ years in a professional office management or administrative position with some experience in having supported organizational Operations and/or HR projects
Strong computer skills; highly proficient in Google Workspace and Microsoft M365 suite of products, ability to learn new software and platforms quickly.
Comfortable communicating at all management levels.
Excellent business acumen and ability to exercise sound judgment and prioritization.
Able to observe and maintain the utmost confidentiality.
Strong communication skills, written and verbal.
Experience managing complex projects
Demonstrated ability to prioritize key focuses, communicate and manage them
General comfort around technology hardware; Zoom conferencing setup, Apple Airplay/Google Chromecast, basic Audio/Visual setup.
Benefits
Hybrid work environment + a home office allowance
Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
3 weeks of paid time off to start, plus a winter holiday office closure.
Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
Dog friendly office, because our furry friends are part of the team too.
Office gym membership
Reward + recognition programs to recognize your team (and be recognized) for all that we do
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