About the role

  • Services Operations Specialist working in a fast-paced environment with various teams across the organization. Focused on accuracy and quality in client-facing documentation and deadlines.

Responsibilities

  • Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
  • Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won’t negatively impact a sale.
  • Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
  • Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
  • Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
  • Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.
  • Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.

Requirements

  • 2-5 year(s) work experience in a corporate setting.
  • Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
  • Proficiency with Microsoft collaboration tools (SharePoint, Teams).
  • Experience with Salesforce (not required).
  • A commitment to delivering a consistently high-quality work product.
  • A mastery of the English language and written communication skills (spelling, grammar, punctuation).
  • A sense of urgency in meeting deadlines.
  • Strong attention to detail.
  • Ability to work independently and own a number of different task types.
  • A high level of communication with internal teams.
  • The ability to effectively toggle between multiple projects.
  • Eagerness to learn new concepts and skills.

Job title

Services Operations Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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