Services Operations Specialist working in a fast-paced environment with various teams across the organization. Focused on accuracy and quality in client-facing documentation and deadlines.
Responsibilities
Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won’t negatively impact a sale.
Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.
Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.
Requirements
2-5 year(s) work experience in a corporate setting.
Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
Proficiency with Microsoft collaboration tools (SharePoint, Teams).
Experience with Salesforce (not required).
A commitment to delivering a consistently high-quality work product.
A mastery of the English language and written communication skills (spelling, grammar, punctuation).
A sense of urgency in meeting deadlines.
Strong attention to detail.
Ability to work independently and own a number of different task types.
A high level of communication with internal teams.
The ability to effectively toggle between multiple projects.
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