Internship position in Operations Center at CIEE offering support for student and company integration. Responsibilities include client registration, database management, and service inquiries.
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Hybrid Services Operations Specialist
Posted 2 months ago
About the role
- Services Operations Specialist working in a fast-paced environment with various teams across the organization. Focused on accuracy and quality in client-facing documentation and deadlines.
Responsibilities
- Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.
- Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won’t negatively impact a sale.
- Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.
- Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.
- Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
- Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.
- Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.
Requirements
- 2-5 year(s) work experience in a corporate setting.
- Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
- Proficiency with Microsoft collaboration tools (SharePoint, Teams).
- Experience with Salesforce (not required).
- A commitment to delivering a consistently high-quality work product.
- A mastery of the English language and written communication skills (spelling, grammar, punctuation).
- A sense of urgency in meeting deadlines.
- Strong attention to detail.
- Ability to work independently and own a number of different task types.
- A high level of communication with internal teams.
- The ability to effectively toggle between multiple projects.
- Eagerness to learn new concepts and skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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