Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
WC
Hybrid Product Owner – Customer Experience
Posted last month
About the role
- Product Owner responsible for driving development and management of insurance products. Collaborating with teams to ensure compliance and deliver customer value through successful product launches.
Responsibilities
- Analyze complex business problems to identify trends and craft a clear, compelling product vision that aligns with the broader business strategy
- Communicate this vision and the associated roadmap across all levels of the organization to ensure alignment
- Lead the development and adoption of the product roadmap, ensuring it supports the business strategy and guides organization-wide and quarterly planning processes
- Partner with stakeholders and stay up to date on research to ensure that product development is aligned with industry trends and market needs
- Use customer research to understand customer needs and behaviors to develop actionable capabilities/features
- Develop customer journeys, wireframes, prototypes, and process maps with a focus on usability, accessibility, and delivering customer value
- Build strong relationships with stakeholders and effectively collaborate across teams to realize high-quality product outcomes
- Drive the execution of the product roadmap within the division, ensuring that the team meets delivery goals while balancing speed with quality
- Capture and document risks and assumptions, developing mitigation plans to ensure smooth product delivery
- Act as a mentor and subject matter expert for the product delivery team.
Requirements
- 4 years of experience in project management, process improvement, creating and delivering business capabilities
- 5 years of experience in the insurance industry or supporting business or technology teams
- Excellent communication skills, both written and verbal
- Self-starter, who takes the initiative to exceed goals, uses analytical abilities, and possesses adaptability to change
- Problem-solving and analytical thinking abilities with attention to detail
- Demonstrated ability to manage multiple priorities and deliver projects within defined timelines
- Ability to build collaborative relationships and interact with different levels in the organization
- Bachelor's degree in business, insurance, engineering, or related field
- Experience working with an Agile/SCRUM framework.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability Insurance
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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