Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
TS
Hybrid Senior Manager, IT – Customer Experience
Posted 1 hour ago
About the role
- Senior Manager of IT leading digital transformation initiatives in Pharma Services Group at Thermo Fisher Scientific. Overseeing IT operations and collaborating with business leaders for technology solutions.
Responsibilities
- Guide a collaborative team of IT professionals while advancing digital transformation across the organization
- Develop and implement comprehensive IT roadmaps that align with business objectives
- Oversee core business systems
- Ensure reliable operation of IT infrastructure
- Innovate and contribute significantly by collaborating with business leaders to identify and implement technology solutions that drive growth and efficiency
- Manage IT operations, maintain security compliance
- Cultivate a culture of excellence in technical support and service delivery
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
- Preferred Fields of Study: Computer Science, Information Technology, or related field
- Salesforce Professional certifications and/or AI experience are preferred
- Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
- Leadership ability to develop, mentor, and manage high-performing IT teams
- Strategic mindset with excellent problem-solving and critical thinking skills
- Strong project management capabilities and budget management experience
- Outstanding communication and interpersonal skills with ability to influence across all organizational levels
- Experience building consensus and partnerships across stakeholder groups
- Track record of implementing customer experience related digital transformation initiatives
- Knowledge of IT security best practices and compliance requirements
- Ability to prioritize resources and deliver results in a distributed environment
- Travel required (up to 25%)
- Experience leading distributed teams preferred
- Commitment to innovation and continuous improvement
Benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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