Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
About the role
- Customer Experience Specialist at Gold Star Foods helping manage orders for K-12 food distribution. Providing customer service and resolving order issues in a dynamic team environment.
Responsibilities
- Process inbound orders, communicate order status to customers.
- Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission.
- Build and maintain professional, positive, proactive relationships with customers.
- Manage multiple assigned accounts.
- Able to meet deadlines including department daily deadlines and seasonal deadlines.
- Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
- Assist customers daily via telephone and email to provide customer service and resolve problems.
- Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.
Requirements
- 2 years + of Customer Service experience required
- High school diploma or equivalent
- Excellent skill in both verbal and written communication
- Strong organizational skills, great multi-tasker, attention to detail
- Not afraid to resolve customer issues
- Thrives in an independent work environment, self-motivated & structured
- Skill in establishing and maintaining effective working relationships
- Customer service focus/excellent phone skills
- Proficient in Microsoft office, NAV
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