Manager, Electrophysiology Supply Chain Procurement at Johnson & Johnson managing project execution and cost improvement initiatives. Collaborating with Supply Chain teams to optimize procurement strategies and financial results.
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Hybrid Senior Manager, Customer Demand Planning
Posted last month
About the role
- Sr. Manager for Customer Demand Planning at Thermo Fisher Scientific, focusing on strategic pharma & biotech customers. Leading customer demand plans and improving collaboration for effective supply decisions.
Responsibilities
- Position your team to be the trusted authority of customer demand plans, leveraging history, customer forecast data, molecule intelligence, industry, and other insights
- Collaborates with Accounts on their manufacturing plans (campaigns), related purchase projections to Thermo Fisher, and seeks to understand the customer dynamics that impact demand signal quality
- Develops, with Commercial, the engagement approach to improve collaboration at the Account sites, articulating mutual benefits of the CDP program to strengthen relationships
- Coaches the team on how best to extract and refine customer intelligence, via customer meetings with clear agendas, inputs, outputs, risks and opportunities
- Ensures effective, high-quality demand Interlock process for Accounts thru alignment meetings with a broad set of stakeholders covering new (future) and repeat (existing) business
- Articulates and educates how Thermo Fisher bioprocessing materials are used in key customer drugs, molecules, and brands, to enrich the forecasting process
- Owns the targeted improvement of customer metrics including forecast accuracy, forecast bias, forecast value add, as well as a robust root cause and corrective action (RCCA) process
- Ensures the development and delivery of a clear and concise update for each Account thru standard operating mechanisms (customer pre-demand reviews, interlocks, SIOP meetings)
- Owns the creation and refinement of the ‘Playbooks’ for consistent training and standard work across the team
Requirements
- BS/BA degree in supply chain, forecasting, Business or operations management
- 7+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
- Understanding of the SIOP or IBP process, statistical forecasting, and Customer Relationship Management (CRM) concepts
- Strong analytics acumen, interpretation of data, and ability to translate into customer insights
- Excellent customer communication skills and problem-solving customer issues
- Pharma/Biotech experience preferred
- Demantra or other Demand Planning Tools experience preferred
- Salesforce.com CRM experience preferred
- Power BI experience preferred
- Professional certification such as CPIM or CSCP preferred
- Project Certification (Lean Six Sigma Belt or PMP) preferred
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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