About the role

Sr. Manager for Customer Demand Planning at Thermo Fisher Scientific, focusing on strategic pharma & biotech customers. Leading customer demand plans and improving collaboration for effective supply decisions.

Responsibilities

Position your team to be the trusted authority of customer demand plans, leveraging history, customer forecast data, molecule intelligence, industry, and other insights
Collaborates with Accounts on their manufacturing plans (campaigns), related purchase projections to Thermo Fisher, and seeks to understand the customer dynamics that impact demand signal quality
Develops, with Commercial, the engagement approach to improve collaboration at the Account sites, articulating mutual benefits of the CDP program to strengthen relationships
Coaches the team on how best to extract and refine customer intelligence, via customer meetings with clear agendas, inputs, outputs, risks and opportunities
Ensures effective, high-quality demand Interlock process for Accounts thru alignment meetings with a broad set of stakeholders covering new (future) and repeat (existing) business
Articulates and educates how Thermo Fisher bioprocessing materials are used in key customer drugs, molecules, and brands, to enrich the forecasting process
Owns the targeted improvement of customer metrics including forecast accuracy, forecast bias, forecast value add, as well as a robust root cause and corrective action (RCCA) process
Ensures the development and delivery of a clear and concise update for each Account thru standard operating mechanisms (customer pre-demand reviews, interlocks, SIOP meetings)
Owns the creation and refinement of the ‘Playbooks’ for consistent training and standard work across the team

BS/BA degree in supply chain, forecasting, Business or operations management
7+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
Understanding of the SIOP or IBP process, statistical forecasting, and Customer Relationship Management (CRM) concepts
Strong analytics acumen, interpretation of data, and ability to translate into customer insights
Excellent customer communication skills and problem-solving customer issues
Pharma/Biotech experience preferred
Demantra or other Demand Planning Tools experience preferred
Salesforce.com CRM experience preferred
Power BI experience preferred
Professional certification such as CPIM or CSCP preferred
Project Certification (Lean Six Sigma Belt or PMP) preferred

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount