Director of Internal Communications at IFF leading global internal engagement strategies. Overseeing execution of effective communication standards and enhancing employee engagement across the organization.
TS
Hybrid Medical Communications – Customer Assistance Specialist
Posted yesterday
About the role
- Customer Assistance Specialist providing high quality customer service for PPD clinical research team. Documenting interactions and processing medical requests while maintaining knowledge of policies.
Responsibilities
- Provide high quality customer service to client customers including consumers, HCPs, and client personnel
- Document interactions according to PPD and client guidelines
- Identify adverse events (AEs) and product complaints (PCs)
- Process fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed
Requirements
- High School diploma / Secondary school diploma or equivalent
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
- In some cases a second language may be required
Benefits
- Health and wellbeing support
- Create a healthy and balanced environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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