Hybrid Programme Management Director – 8 Month Fixed Term Contract

at The Marketing Practice

• Job title: Programme Management Director – 8 Month Fixed Term Contract
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Programme Management Director responsible for hybrid leadership in B2B marketing at tmp. Focus on client service delivery excellence, team development, and operational leadership.

Responsibilities

• Serve as a best-practice advisor on established delivery methodologies, shaping how work is scoped, managed and delivered across the portfolio.
• Work with Managing Partners, VPs, Account Directors and relevant function leads to build delivery models that are scalable, efficient, and aligned to client needs.
• Support the planning of centrally led delivery improvements and their execution in your portfolio, ensuring a strong link between strategic ambition and practical delivery.
• If account or program prioritisation is needed, this should be agreed with Portfolio Managing Partner/Senior Client Leadership team.
• Oversee the portfolio’s Client Services delivery recruitment needs, drive the process and successfully on-board new recruits.
• Mentor the delivery team to strengthen their leadership, commercial thinking, and ability to manage complex work independently.
• Champion the delivery craft and create conditions for growth by supporting career development, capability building, and confidence across the team.
• Provide feedback and coaching that drives accountability, quality, and continuous improvement.
• Review high level data around revenue recovery vs approved quotes, surface insights and pro-actively drive the teams to create actions plans to mitigate revenue risks.
• Work with project managers and account leadership to scope projects effectively, manage margins, and identify commercial risks early.
• Lead continuous improvement across commercial processes, embedding strong financial understanding and decision-making within the delivery team.
• Ensure Account Managers are fully utilised via proactive management of ‘revenue held’ capacity planning, reviews/reporting of utilisation and sharing of capacity between portfolios where appropriate (includes making sure holiday cover doesn’t impact pace of work).
• Lead delivery planning and operational routines across the portfolio, maintaining consistency and adaptability across clients and project types.
• Oversee resourcing strategy in partnership with workflow and resource management, function leadership, and the delivery team to ensure capacity is aligned with forecasted demand and team wellbeing.
• Support the rollout and refinement of delivery systems and tools into your portfolio, serving as superuser and advisor to the team to drive adoption and best practice.
• Lead internal portfolio communications and reporting, ensuring visibility of operational health, delivery performance, and portfolio progress.
• Support the team with research and/or finding partners for new asks.
• Contribute to RFPs, pitches, and business development efforts by shaping delivery strategy, resourcing models, and commercial planning.
• Provide a delivery lens on feasibility, scalability, and execution during the pursuit and onboarding of new clients or programs.
• Onboarding new business successfully, at pace to realize revenue goals.

Requirements

• Proven experience in a marketing agency environment (5+ years and B2B experience) with a track record of driving great experiences for clients.
• Expert account/program management skills: you know how to set direction, apply best practice, and keep complex projects running smoothly.
• Hands-on experience with (and a love of) project management tools/platforms, and a knack for embedding best practice in the way teams work.
• Credibility and confidence in managing senior client and partner relationships, with strong communication skills that build trust both internally and externally.
• A strategic mindset, able to design marketing programs rooted in client objectives and recommend smart solutions to business challenges.
• Strong commercial acumen, with experience overseeing large-scale programs and ensuring they deliver impact and value.
• Fluency in the essentials (Word, Excel, PowerPoint, Outlook) with the ability to use them to support clear communication and effective delivery.

Benefits

• Generous holiday allowance (Plentiful PTO)
• Shutdown between Christmas and New Year
• Private healthcare and dental insurance
• Group income protection
• Salary sacrifice pension scheme
• Access to well-being coaching or counselling sessions once a week
• Financial health support
• Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
• Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.
• Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.