Strategic Director of Reward leading compensation, benefits, and recognition at Starling Bank. Ensuring alignment with business strategy and regulatory compliance while driving employee engagement and motivation.
About the role
- Programme Management Director responsible for hybrid leadership in B2B marketing at tmp. Focus on client service delivery excellence, team development, and operational leadership.
Responsibilities
- Serve as a best-practice advisor on established delivery methodologies, shaping how work is scoped, managed and delivered across the portfolio.
- Work with Managing Partners, VPs, Account Directors and relevant function leads to build delivery models that are scalable, efficient, and aligned to client needs.
- Support the planning of centrally led delivery improvements and their execution in your portfolio, ensuring a strong link between strategic ambition and practical delivery.
- If account or program prioritisation is needed, this should be agreed with Portfolio Managing Partner/Senior Client Leadership team.
- Oversee the portfolio’s Client Services delivery recruitment needs, drive the process and successfully on-board new recruits.
- Mentor the delivery team to strengthen their leadership, commercial thinking, and ability to manage complex work independently.
- Champion the delivery craft and create conditions for growth by supporting career development, capability building, and confidence across the team.
- Provide feedback and coaching that drives accountability, quality, and continuous improvement.
- Review high level data around revenue recovery vs approved quotes, surface insights and pro-actively drive the teams to create actions plans to mitigate revenue risks.
- Work with project managers and account leadership to scope projects effectively, manage margins, and identify commercial risks early.
- Lead continuous improvement across commercial processes, embedding strong financial understanding and decision-making within the delivery team.
- Ensure Account Managers are fully utilised via proactive management of ‘revenue held’ capacity planning, reviews/reporting of utilisation and sharing of capacity between portfolios where appropriate (includes making sure holiday cover doesn’t impact pace of work).
- Lead delivery planning and operational routines across the portfolio, maintaining consistency and adaptability across clients and project types.
- Oversee resourcing strategy in partnership with workflow and resource management, function leadership, and the delivery team to ensure capacity is aligned with forecasted demand and team wellbeing.
- Support the rollout and refinement of delivery systems and tools into your portfolio, serving as superuser and advisor to the team to drive adoption and best practice.
- Lead internal portfolio communications and reporting, ensuring visibility of operational health, delivery performance, and portfolio progress.
- Support the team with research and/or finding partners for new asks.
- Contribute to RFPs, pitches, and business development efforts by shaping delivery strategy, resourcing models, and commercial planning.
- Provide a delivery lens on feasibility, scalability, and execution during the pursuit and onboarding of new clients or programs.
- Onboarding new business successfully, at pace to realize revenue goals.
Requirements
- Proven experience in a marketing agency environment (5+ years and B2B experience) with a track record of driving great experiences for clients.
- Expert account/program management skills: you know how to set direction, apply best practice, and keep complex projects running smoothly.
- Hands-on experience with (and a love of) project management tools/platforms, and a knack for embedding best practice in the way teams work.
- Credibility and confidence in managing senior client and partner relationships, with strong communication skills that build trust both internally and externally.
- A strategic mindset, able to design marketing programs rooted in client objectives and recommend smart solutions to business challenges.
- Strong commercial acumen, with experience overseeing large-scale programs and ensuring they deliver impact and value.
- Fluency in the essentials (Word, Excel, PowerPoint, Outlook) with the ability to use them to support clear communication and effective delivery.
Benefits
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well-being coaching or counselling sessions once a week
- Financial health support
- Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
- Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.
- Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
- Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.
Job title
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