Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Operations Support Analyst assisting in business applications and system configurations for The Lockwood Group’s healthcare services platform. Supporting user questions and maintaining system health with a focus on detail.
Responsibilities
- Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI.
- Perform routine updates and follow documented procedures to maintain system health.
- Monitor and report issues to senior team members.
- Help maintain a log of minor requests and enhancements.
- Support user access requests, permissions updates, and simple role adjustments.
- Follow governance procedures and contribute to ongoing documentation.
- Assist in creating and updating training materials such as decks, guides, and SOPs.
- Help coordinate training logistics and follow-up actions.
- Provide Level 1 support for basic user questions and configuration-related issues.
- Document issues and resolutions in support systems.
- Escalate complex issues to IT or vendor support as appropriate.
- Participate in basic testing of new features or system changes.
- Assist in developing simple prototypes, mockups, and test cases to support system enhancements.
Requirements
- A Bachelor’s Degree is required.
- 3–5 years of professional experience in operations support or systems administration.
- Strong analytical and problem‑solving skills, with high attention to detail.
- Ability to learn new software quickly and adapt to changing tools.
- Clear and concise written and verbal communication skills.
- Customer‑service mindset with a focus on supporting end users.
- Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms.
- Understanding of relational data concepts and basic data structures.
- Comfort working with SaaS vendor support teams.
- Experience creating documentation or training materials.
- Exposure to data modeling, reporting, QA, or testing.
- Experience supporting operations, process improvement, or systems administration.
Benefits
- Flexible work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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