Field Service Engineer at OPTEL Group GmbH managing the setup of Track and Trace Systems in Germany. Responsible for system tests, customer support, and technical configurations.
About the role
- Senior Field Service Technician role with IDEAL, a leading electric motor manufacturer. Responsibilities include service and maintenance of high-power rotating machinery globally.
Responsibilities
- Work safely and ethically alone and as part of a team
- Closely adhere to safety and security standards and procedures
- Complete assigned work in compliance with policies and procedures
- Provide world-class customer service and customer-facing skills
- When not traveling: Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
- Provide technical support to customers (phone, virtual, in-person when needed)
- Prepare/organize service trips
- Research and prepare supporting documentation
- Arrange travel
- Complete any customer-required training/testing before travel
- Plan services and support operations
- Complete documentation/reports
- Job-specific expense reporting
- Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.
- When Traveling: Install and commission equipment
- Troubleshoot and repair equipment
- Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
- Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
- Provide training (on-site, in-house, or virtual)
Requirements
- High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses.
- Military experience is a plus
- Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
- Experienced working with customers and vendors in a B2B environment
- A team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Benefits
- Competitive wages
- Comprehensive benefits package: Life insurance
- Group health insurance, including Health Savings Account option
- Dental & Vision insurance
- Retirement plan with employer contribution
- Paid time off
- Ten paid holidays/year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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