Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
About the role
- Customer Care Representative providing support on disability and leave management claims. Helping customers rebuild their lives after unexpected events with excellent service.
Responsibilities
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
- Promote digital self service capabilities.
- Utilize multiple computer applications to accurately document claim information.
- Have a dedicated workspace free from distractions during work and training hours.
- Required to commit to the training and work schedule.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability.
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance.
- 25 days paid time off in your first full year of service
- Paid Holidays
- Tuition reimbursement
- Student Loan Paydown Program
- 401K
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