Hybrid Ability Analyst

at The Hartford

• Job title: Ability Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $42,560 - $63,840 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sunrise, United States

About the role

• Ability Analyst quickly investigates claims to determine eligibility for Leave benefits while ensuring excellent customer service and meeting corporate standards.

Responsibilities

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Requirements

• 2 + years of experience providing quality customer service is required
• 2+ years of claim experience is a plus
• Proficient in THAA is a plus.
• HS Diploma/GED required; Associate or Bachelor’s Degree is a plus
• Medical terminology experience is a plus
• Highly-organized problem solver
• Professional verbal and written communication skills
• Ability to excel in an ever changing high-volume environment
• Readily able to champion change and innovation
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
• Ability to thrives in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Benefits

• 401K, Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year and Paid Holidays
• Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
• Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.