Strategic Partner Success Manager at Insurify, handling mid - size acquisition partners and driving performance marketing. Collaborating with cross - functional teams and optimizing conversion funnels.
About the role
- Senior CRM Manager overseeing CRM as a growth lever for a fast-growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.
Responsibilities
- Own CRM strategy across lifecycle, retention and repeat purchase
- Improve first-to-second-order conversion and long-term customer value
- Build more relevant segmentation, journeys and customer communications
- Create stronger links between CRM, eCommerce, Paid and trading priorities
- Help define what loyalty, membership and community could mean for the brand
- Improve how CRM contributes to LTV:CAC, retention quality and brand experience
- Build a more disciplined approach to testing, reporting and optimisation
Requirements
- Experience in a high-growth consumer or DTC brand
- Strong CRM or retention ownership
- Commercial understanding of lifecycle value, repeat economics and customer behaviour
- Able to connect customer journeys to real business outcomes
- Comfortable in a fast-moving scale-up environment
- Strong judgement, low ego, high ownership
Benefits
- Genuine ownership of a critical growth and value-creation lever
- Strong package and meaningful bonus opportunity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.