Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
About the role
- Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Responsibilities
- Maximising net retention and expansion on a portfolio of strategic Kaisa customers
- Delivering the Kaisa Customer Success Programme to key customer stakeholders
- Building and maintaining strong customer relationships
- Educating stakeholders on the Kaisa value proposition
- Uncovering customer health risks and executing risk mitigation plans
- Delivering ongoing Kaisa product training to customer stakeholders
- Acting as internal Voice Of The Customer and providing feedback to Product teams
- Collaborating with Projects Managers, Pre Sales Consultants, Support, Sales and Marketing teams
Requirements
- 7+ years experience in Enterprise SaaS Customer Success or related field
- Proven track record of customer relationship management and commercial ownership
- Strong emotional intelligence and ability to influence decision makers
- Very experienced in a multi-tasking environment and can adjust priorities
- Very strong analytical, problem-solving and dot-connecting skills
- C-level experience essential
- Experience delivering product training and/or product demonstrations essential
- Evidence of an understanding of API integrations and customer ecosystems highly valued
- Fluent English is essential; other European languages regarded as a plus
Benefits
- Insurance: Comprehensive health and family coverage provided by Alan, including Prévoyance.
- Wellness & Sport: Access to exclusive sporting and wellness opportunities through our partnership with Morning.
- Meal Vouchers: Daily lunch stipends via Swile.
- Work-Life Balance: A genuine commitment to ensuring you can thrive professionally without sacrificing your personal time.
- Continuous Learning: Expand your skillset through the Kaisa Academy and various external professional development opportunities.
- Regular team-building events across Paris and Europe to celebrate wins and strengthen bonds.
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