Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Responsibilities
- Initiate onboarding and training plans
- Checkin calls throughout the onboarding journey to ensure customer satisfaction and success
- Create conversion balances
- Responding to support tickets
- Phone and Zoom support
- Data migration support and troubleshooting
- Coordinate and support data transfers
- Assist clients with receipting/reconciling their CRM account
- Ensure clients are responded to within agreed SLAs
- Assist the Onboarding and Data Service team as required
- Confidently navigate through programs such as Slack, Trello, Google Suite, Salesforce and Zendesk
- Gather website requirements and coordinate with the website team
Requirements
- Real Estate industry experience
- Team player with a warm and welcoming approach
- Next-level organisation and efficiency with an acute eye for detail
- Ability to empathise and instil confidence in customers
- Customisation of training plans to best support clients
Benefits
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment 2 days from office
- Beautiful office in Sydney CBD
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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