Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Responsibilities
- Deliver exceptional customer service while supporting inside sales activities.
- Build strong relationships with healthcare partners across Canada.
- Serve as a key point of contact for customers.
- Collaborate with internal teams to ensure customer needs are addressed efficiently and accurately.
- Analyze customer trends, requests, and operational challenges to identify opportunities for improvement.
Requirements
- Experience in the Canadian healthcare system, with prior work in a Canadian hospital and/or Group Purchasing Organization (GPO).
- Bilingual proficiency in English and French.
- Post-secondary diploma or degree in a healthcare-related field.
- Strong proactive problem-solving skills.
- Analytical mindset, enabling you to identify trends, recognize patterns, and take proactive action to mitigate risks or improve outcomes.
- Deep awareness of provincial healthcare landscapes.
- Strong communication, organization, and relationship-building skills.
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