Low Voltage QA/QC Specialist ensuring quality in network cabling for hyperscale data centers. Inspecting installations, verifying compliance, and conducting quality checks across multiple sites.
About the role
- Instructional Designer developing effective training programs and materials for Cigna's Claims Training team. Managing complex training projects and applying adult learning principles to improve operational performance.
Responsibilities
- Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change
- Based on needs analysis, applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies
- Determines measurable learning objectives for training programs
- Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business
- Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning
- Conducts train the trainer for programs developed
- Manages highly complex training projects independently
- Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business
- Accountable for demonstrating the success of all programs
- Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results
- Provides consultative guidance on learning approach and plan to enable improved performance
- Develops knowledge and skill development tools for operational employees
- Demonstrates impact of initiatives to the business
- Understands the business they are supporting and identifies key business priorities and needs
- Ensures that all key stakeholders are aware of the training progress, status, and potential risks
- Stay abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
Requirements
- A Bachelor’s degree or higher strongly preferred or equivalent work experience required
- 8+ years of instructional design experience with all levels of the organization including executives and senior leaders
- Experience designing, developing and delivering various materials including new hire training curriculums, project training, eLearning solutions and written procedures strongly preferred
- Must have the ability to work independently and with a team
- 5+ years’ experience supporting operational initiatives with the ability to work on multiple priorities and meet deadlines highly preferred
- Requires excellent verbal and written communication skills with expertise in preparing and delivering exceptional presentations and speeches with confidence, and professionalism
- Must be detail oriented, have strong relationship building and organizational skills
- Must have at minimum an intermediate level proficiency with Excel, PowerPoint, and Word
- Experience with eLearning and graphic tools are necessary
- Must have proficiency in the use of basic image editing tools such as Snagit
- Must have proficiency in the use of collaboration tools such as SharePoint, Iris, myUniversity, SuccessFactors LMS preferred
- Must have proficiency in eLearning development tools such as Articulate, Camtasia, and Vyond
- Must have proficiency to leverage adult learning principles and instruction design models (e.g., ADDIE, SAM, Agile Instructional Design) to build appropriate curricula to meet business / strategic objectives
Benefits
- health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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