Hybrid Implementation Manager, National Accounts

at The Cigna Group

• Job title: Implementation Manager, National Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $82,700 - $137,800 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Implementation Manager managing client onboarding for National Client accounts at Evernorth. Leading implementation meetings and ensuring client satisfaction throughout the process.

Responsibilities

• Own the client experience across the end-to-end on-boarding process for new and renewing clients
• Lead implementation meetings with clients that might at times be in person
• Develop and present implementation calendar to client including matrix partner deliverables
• Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off
• Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities
• Renegotiate as needed through ongoing communication
• Act as a benefits expert and interact with client on benefit intent
• Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on client’s plan interpretation
• Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution
• Communicate ongoing implementation status to client, internal and external partners
• Surface, negotiate and resolve all issues relative to implementation, process, plan design and timing of deliverables
• Communicate outcome and next steps with Sales, Client Service Executive and other matrix partners as needed

Requirements

• High School diploma or GED required
• Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree preferred
• 5+ years of experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution required
• 3+ years of experience in creating and presenting customer / producer communications
• Demonstrated leadership ability, motivational skills, success in negotiations and ability to influence internal/external constituencies
• Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions
• Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required
• Understanding of a multitude of insurance plans including medical, dental, long-term disability, accidental death & dismemberment and life coverages
• Experience and ability to understand the technical aspects of the installation cycle and data behavior
• Ability to travel to attend client meetings, approximately 10%

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Well-being and behavioral health programs